Your scheduling rules
Match patients by location, provider, specialty, insurance, appointment type, and available capacity.
/Built for outpatient PT
AI agents for physical therapy clinics.
Shasta gives physical therapy practices an AI front desk that answers calls and texts, schedules patients, verifies insurance, and moves prior authorizations forward using your clinic's rules.
Patient access workflow
PT / 0101Patient calls or textsAnswered
02Evaluation is scheduledBooked
03Benefits are verifiedCleared
04Authorization is trackedIn progress
Channels
Phone + text
System
Your EMR
Handoff
With context
One conversation across channels
Patients can call, text, or start on the website without your staff re-entering the same information.
A clear staff handoff
Clinical questions and exceptions reach the right person with the transcript, source, and work already completed.
/AI front desk for physical therapy
One platform from the first call to a visit ready for care.
Start with the workflow creating the most pressure. Each agent can work on its own or together with the others across the same patient journey.
01
Calling and texting
An AI receptionist for physical therapy
Answer inbound calls, follow up with new leads, handle texts, and schedule or reschedule visits using the rules for each clinic and provider.
- Inbound and outbound calls
- Text and website conversations
- Scheduling and EMR updates
02
Insurance verification
PT benefits, checked before the visit
Verify coverage, cost share, visit limits, and authorization requirements through clearinghouses and payer portals, then save the result in the patient record.
- Copay, coinsurance, and deductible
- Visit limits and usage
- Source documents saved to the EMR
03
Prior authorization
Authorization work that keeps moving
Identify requirements, gather the right clinical documentation, submit the request, and monitor it through payer resolution.
- Requirements identified early
- Requests and follow-ups completed
- Status visible to staff
/Built around clinic operations
Automation that fits how outpatient PT actually works.
Shasta maps each location's scheduling, insurance, and escalation rules before the agents go live. Your team controls where automation ends and a staff handoff begins.
01
Scheduling
Evaluation and follow-up rules by clinic, provider, specialty, and payer.
02
Insurance
Benefit fields, verification cadence, and collection rules in your format.
03
EMR work
Patient records, appointments, notes, and source documents updated in the system of record.
04
Exceptions
Clear queues and context when a patient request needs staff judgment.
/Common questions
AI agents for PT clinics, explained.
A practical overview of where Shasta fits in a physical therapy front office.
What can AI agents do for a physical therapy clinic?
Shasta's AI agents can answer calls and texts, follow up with leads, schedule and reschedule visits, update patient records, verify insurance benefits, and manage prior authorization workflows. Each agent follows the clinic's operating rules and sends exceptions to staff.
Can an AI receptionist schedule physical therapy appointments?
Yes. Shasta can search availability and schedule physical therapy evaluations and follow-ups based on location, provider, specialty, insurance, appointment length, and other clinic-specific rules. It can also confirm, cancel, and reschedule visits.
How does AI phone answering work for PT clinics?
A clinic can use Shasta for its primary line, overflow, or after-hours coverage. The agent answers the patient, completes supported work in the EMR, and escalates requests that need a person with the conversation context attached.
Can Shasta automate PT insurance verification?
Yes. Shasta checks electronic eligibility and payer portals for coverage, cost share, visit limits, and authorization requirements. It saves the benefit details and source document in the clinic's preferred format.
Can Shasta help with prior authorization for physical therapy?
Yes. Shasta can identify payer requirements, gather documentation, submit authorization requests, follow up, and keep the status visible until the payer reaches a decision.
/See it with your workflow
Bring us the front-office work slowing your team down.
We'll map how Shasta would handle it across your phone system, EMR, payer portals, and staff handoffs.